Ecobank Renders Customers Stranded, Hopeless, Losing Over ₦2 Billion To Poor Service Delivery

The poor service delivery of the Ecobank Nigeria PLC took a deafening turn between Wednesday and Thursday, rendering its teeming customers stranded.

Jubril Mobolaji Lawal, the Regional Executive and Managing Director of Ecobank Nigeria and his management team have chosen to remain remain mum over issues of worry concerning the bank.

No communication over the poor services and the reason as customers of the bank keep wriggling in pains and frustration over poor and unacceptable services.

Like one of the customers who simply gave his name as Ahmed in H-Medics, Wuse 2, said: “Central Bank of Nigeria should do its job by telling the public about the health of Ecobank because we are not just getting the services.

“How can I come out this early morning on a Wednesday (August 30, 2023) to buy breakfast for my children and ATM has failed in all the PoS machines,” Ahmed lamented.

Ecobank Branch, Wuse Market, Abuja – photo by NewsTrack Nigeria

According to our reporter who monitored and investigated unfortunate incident said that all the branches of the bank were shut and inoperational.

Asking one of the security details why the bank facilities in one of the branches in Wise 2, including the ATMS were not working, he simply said the branch was undergoing some maintenance, a reaction that betrayed the moribund vehicles that littered the bank promises.

“Oga, I understand your plight. The only branch that is operating at the moment is the Wise Market branch”.

Meanwhile, those who sought to use the Point of Sales machines for withdrawals were disappointed as no machine could pay them with messages: “Refer to Card Issue.”

One of the victims of Ecobank disservice lamenting said, ” I came all the way from Owerri for an bassy appointment but the money I needed for logistics couldn’t be accessed. I had to call my wife to send money to a PoS agent who had to pay me after receiving the money.

“Another distraught customer, making to travel back to Lagos said missed his prefered mass transit because of the failure of his ATM card to allow him make withdrawals, thereby keeping a day more in Abuja, regretting the reason having a relationship with the bank. “I must withdraw all money from this god damn bank”, he cries out.

When NewsTrack Nigeria (newstrack.com.ng) visited Wuse Market branch of Ecobank, he was only ushered in through the door.

He tried to inquires, he was simply told by one of the front tellers who pleaded and apologised on behalf of the bank, pledging they working hard to restore the hitches.

Meanwhile, corroborating our findings with Owerri branches, we discovered that the bank had totally shut down its former Owerri administrative head office opposite Nigerian Correctional Service, Owerri.

The Weatheral Road branch, is also shit down. On enquiry, one of the staff who pleaded on the condition of anonymity said; ” We are worried about the development in the bank. We don’t really understand what is going on. We were told told temporary shut down for maintenance. We pray that nothing has gone wrong.

It is expected that Ecobank should step out from their cocoons to tell the public what is going on.

Speaking with a financial analysts, Mr. Chizobam Uzoegbu, he said the bank operational failures for two days would have made customers and bank to lose of over ₦ 2 billion worth of transactions.

“It is rather not strategic to claim to be maintaining all the bank branches the same time across the country and yet their ATM and other technological architectures are not strong to ameliorate the suffering of their teeming customers accessing their funds when they need them,” he said.